How much does shipping cost?
We offer simple flat-rate shipping on all orders:
- Orders up to 1kg: $6.99
- Orders over 1kg: $9.99
- Alaska, Hawaii & Puerto Rico: +$6 additional fee
How long does order processing take?
In-stock items are typically processed within 1–2 business days.
Some temporarily out-of-stock items may require 3–5 business days to process. In these cases, we wil include a small complimentary gift as a thank-you for your patience.
Once your order has been processed, you will receive a tracking number via email.
How long does shipping take?
- Most customers receive their order in 8–12 days.
- During busy seasons, delivery may take longer.
- Shipping times vary depending on your location and customs processing.
Note: Shipping time does NOT include order processing time.
Is the Packaging Discreet?
Yes. At Smoke Meg, we value your privacy and ensure that your information and purchases remain secure. All orders are shipped in plain boxes with no store or product details listed on the outside.
Where do you ship from?
Most of our products are shipped directly from our warehouse in China. Some specific brand or specialty items will be fulfilled from partner warehouses depending on availability.
Will I Have to Pay Customs or Import Fees?
We cover all customs and import duties on all orders.
You will not be charged any additional fees upon delivery.
Entered the wrong address?
If you entered an incorrect shipping address, please contact us by [email protected] within 24 hours of placing your order.
We will do our best to update your details. However, address changes can only be made before the order has been processed or shipped.
Undeliverable Packages
Packages may be returned to us as undeliverable for reasons such as:
- Incorrect or incomplete address
- Delivery attempts failed
- Delivery access to the address was unavailable
- Carrier was unable to contact the recipient
If a package is returned, we will contact you via email.
If you would like the order reshipped, a shipping fee of $9.99 will apply.
If you prefer a refund, shipping fees are non-refundable.
Refunds can only be issued once the returned package is received at our warehouse.
Lost or stolen packages
We are not responsible for packages that are lost or stolen after being marked as delivered by the carrier. However, we’re happy to assist with the investigation by providing tracking information and contacting the carrier when possible.
Still have questions?
Feel free to reach out to us at [email protected] — we’re always happy to help!