How much does shipping cost?
Enjoy free shipping on all orders over $79.
For orders under $79, a flat shipping fee of $9.99 will apply.
How long does order processing take?
For in-stock items, orders are typically processed within 2–3 business days. If an item is temporarily out of stock, processing may take 5–7 business days.
Once your order is processed, a tracking number will be sent to the email address associated with your order.
How long does shipping take?
Please note that shipping times can vary depending on where you are and how long customs takes. We offer worldwide shipping, most customers receive their order within 12–15 business days. During High volume or holiday seasons, delivery might take a little longer.
Shipping time does not include the 2-7 business days we need to process your order.
Entered the wrong address?
If you entered the wrong address, you must contact us by email within 24 hours of placing your order. We’ll do our best to assist, but address changes can only be made once, and only if your order hasn’t been processed or shipped yet.
Lost, stolen, or damaged packages
We are not responsible for lost, stolen, or damaged packages after they have been marked as delivered by the carrier.
If your tracking number shows your package as delivered but you didn’t receive it, please contact USPS directly at 1-800-275-8777.
Returned Packages
If your package gets sent back to us because of an incorrect address or it wasn’t claimed, we won’t be able to reship it.
You’ll get a partial refund — shipping costs won’t be refunded, and a 20% handling fee will be deducted from the product total. So please double-check your info before placing that order.
Customs & Fees
No matter where you are, Smoke Meg covers all customs and import fees for you. That means no surprise charges when your order arrives. Just sit back, relax, and wait for your package to show up at your door.
Still have questions?
Feel free to reach out to us at [your email/contact page] — we’re always happy to help!
Emal: [email protected]