Can I Cancel My Order?
You may request to cancel your order at any time before it has been shipped. If your order has already shipped, we may be able to request a carrier interception.
Please note:
- Carrier interception is not guaranteed and depends on the carrier.
- If the interception is successfully completed, a $5 carrier interception fee will be deducted from your refund.
- If the package cannot be intercepted, you may return the item after delivery in accordance with our Return Policy.
What If My Order Arrives Damaged,or Missing Items?
At Smoke Meg, every order is carefully inspected before leaving our warehouse. However, if your package arrives damaged, broken, or with missing items, please contact us at [email protected] within 48 hours of delivery.
Please note that issues reported more than 48 hours after delivery may not be eligible for a replacement or refund.
Please include:
- Your order number
- Proof of the issue, such as photos or videos
Our custom team will review the issue and respond within 24 hours with a solution.
Imperfection Warning
Many of our products are handmade or hand-blown glass items. As a result, slight imperfections such as minor air bubbles, small color variations, asymmetric percolators, or variations in size may occur. These characteristics are natural to the manufacturing process and are not considered defects. Smoke Meg is not responsible for such variations.
Can I Return My Order?
We accept returns within 15 days of delivery for eligible items.
To request a return, please contact us at [email protected] and include your order number. We’ll provide the return address and return instructions.
To qualify for a return:
- Items must be unused
- Items must be in their original packaging
- Items must be returned in the same condition as received
Customers are responsible for return shipping costs, and original shipping fees are non-refundable.
Once we receive and inspect your returned item, we’ll notify you by email and process your refund if the return meets our requirements.
Non-Returnable Items
We do not accept returns for:
- Used items
- Items that are damaged due to misuse
- Items not returned in their original condition
Still have questions?
Feel free to reach out to us at [email protected] — we’re always happy to help!