Q: Which payment methods do you support?
A: We currently support Visa & Mastercard for direct online checkout. We also accept PayPal, though it requires a manual transfer after you place your order.
Q: Is the payment pop-up safe?
A: Yes, it is 100% safe. When you click “Proceed to Payment,” a secure pop-up window appears for you to enter your card details. This is a protected encrypted link provided by our payment processor to ensure your sensitive data is sent directly to the bank.
Please be patient, as the pop-up may sometimes load slowly depending on your connection. The appearance and design of this window are handled by the payment provider to meet the highest security standards.
Q: Why did my credit card payment fail?
A: Card failures are typically due to:
- Bank Verification: Some banks block “Tobacco/Smoke Shop” transactions by default for security. Please check your email or SMS—your bank may have sent a verification request asking you to confirm that this was your authorized purchase.
- Insufficient Funds: Ensure your card has enough balance to cover the total.
- Incorrect Details: Please double-check your card number, CVV, and expiry date.
Still Not Working? If none of the above issues apply, please try a different card, use the PayPal option, or contact us at [email protected].
Q: Why is the final charge slightly higher?
A: The difference is usually due to international transaction fees and currency conversion rates charged by your bank and we have no direct control over them. Depending on your bank’s policy, this fee is typically around 3%.
Q: Do you store my card information?
A: No. We never see or store your full card number or CVV. All transactions are handled by a PCI-DSS compliant payment gateway, meaning your data is handled with bank-level security.
Q: Am I protected if something goes wrong?
A: Absolutely. By using Visa or Mastercard, you are protected by your bank’s Zero Liability policies. This means you are not held responsible for unauthorized charges. If you encounter any issues with your order, please contact us ([email protected]) first. We are committed to resolving any problems directly and quickly to ensure your satisfaction.
Q: Why does PayPal require manual payment?
To ensure transaction security and comply with platform policies, we use a Secure Manual Transfer process. Please follow these simple steps to complete your order:
Payment Details:
- Recipient Email: [email protected]
- Amount: Please send the Total Order Amount (USD) shown at checkout.
- Please include your Order Number (e.g., #1234) in the payment notes.
Once you have sent the payment, our team will verify it within 12 hours. Your order status will then update from “On Hold” to “Processing,” and you will receive an automated confirmation email.
Need Help? If you have any trouble with the transfer, simply reply to your order email or contact [email protected].
📩 Still Have Questions?
If you encounter any issues during the checkout process, please don’t hesitate to contact our support team:
- Email: [email protected]
We will get back to you within 24 hours.